You can view, cancel, or reschedule classes; update payment methods; and check memberships directly in your Account Portal.

We ask for 24-hour notice for all cancellations (classes, lessons, and camps). Late cancels or no-shows follow program-specific policies.

Yes—make-ups depend on your program:

• Group class members get limited make-ups as outlined in membership terms.
  

• Flex Packs follow a strict 24-hour policy and do not include make-ups.
  More details are on our Rates & Pricing Options page.
  

Memberships and services are non-refundable and non-transferable. Camp refund policies vary by season—see your camp’s info page for details.

Please submit a written request through our Member Request Form.